Beertender Assistant AKA Knoller
Reports To:
Beertenders / UNION Hall Manager
Job Summary:
The Beertender Assistant facilitates visitor enjoyment by performing a variety of customer service support duties including, but not limited to, greeting customers and co-workers, stocking bar, and maintaining cleanliness and orderliness of bar facilities.
Essential Job Duties and Responsibilities: (Additional duties may be assigned)
• Represent UNION as a UNION team member.
• Provide excellent customer service to visitors. i.e.) Greet and serve visitors in a positive and friendly way. Greet everyone who visits the Union Hall with a hello and goodbye. Treat everyone like a regular.
• Interact with visitors to develop and maintain a favorable public image. Answer questions and educate guests about Union and help connect them to Beertenders for assistance.
• Promote other items we offer for sale.
• Set up and breakdown Union events.
• Maintain comfort & cleanliness throughout the Tap Room, Staff Kitchen, Storage Areas, walk-in cooler, office, and restrooms.
• Ensure the Tap Room, Staff Kitchen, counters, sinks, coolers, shelving and storage areas are clean and comply with established sanitation standards, personal hygiene, and health standards at all times.
• Report all equipment problems, bar maintenance issues, violations or substandard practices to your supervisor immediately upon encountering a problem.
• Attend staff meetings, events and other functions required minimum 2 staff meetings per quarter.
• Promote good public relations and handle complaints and concerns of guests.
• Report any issues with Draft & Cask System immediately to the Union Hall Manager.
• Assist with inventory procedures. Alert Supervisor about shortages or discrepancies.
• Minimize waste by ensuring all sales go through POS system properly and the Draft & Cask Systems are operating optimally at all times.
• Follow alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Supervisory Responsibilities:
The Beertenders Assistant has no Supervisory Responsibilities. Beertender Assistant reports to the Beertender and Tap Room Manager.
Education and Experience:
• Prior customer service or sales experience preferred.
• Training Available.
Special Requirements:
• Ability to work a flexible schedule: days, nights, holidays and or weekends.
• Current TIPS or Alcohol Awareness Training (Available through Union)
Knowledge, Skills, and Abilities:
• Strong interest in/passion for craft beer.
• Strong communication and administration skills to interact with customers, vendors, and coworkers in a professional manner.
• Must possess superior organizational skills.
• Possess the ability to multi-task and manage stressful circumstances associated with a fast-paced work environment.
• Knowledge of organizational structure, workflow, and operating procedures.
• Ability to work both independently as well as in a team environment.
• Strong customer relations skills.
• Positive professional attitude.
• Team player with the ability to work calmly and effectively under pressure.
Equipment, Machines and Software Used:
• Position requires basic knowledge of draft systems.
Physical and Mental Requirements:
• Ability to stand for extended periods of time, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, kneel, crawl or bend, and perform repetitive motions of the hands and/or wrists.
• Ability to occasionally exert up to 50 pounds of force, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Ability to frequently lift and/or move up to 55 pounds, and be able to move kegs which weigh close to 165 pounds.
• Moderate mental and visual attention required for performing manual work, machine operations, set-ups, inspections, and adjustments that require frequent decisions to detect and adjust for variance from proper operation.
Environmental Conditions:
While performing the duties of this position, the worker is exposed to inside environmental conditions, extreme heat, potential for physical injury, exposure to hot fluids, pressurized vessels and transfer lines, strong odors, chemicals, and unpleasant tasks such as handling garbage.
Disclaimer:
• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• The company reserves the right to add to or revise an employee’s job duties at any time at its sole discretion.
Benefits:
401(k) + Employer match
Paid time off
UNION Craft Brewing is an Employee Owned Business. Opportunity available for a vested stock ownership program.
**UNION Craft Brewing is an Equal Opportunity Employer. We value diversity and promote an inclusive environment. UCB prohibits discrimination and harassment of any type regarding; race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression and any other characteristics protected by federal, state or local laws. We have a ZERO TOLERANCE policy for workplace harassment.
